As always, the SiteMinder support teams are here to help you over the festive period.

We have brilliant teams based all around the world ready to help answer any questions or figure out any technical difficulties you might be having during Christmas and New Year.

Before you pick up the phone or engage us on chat (English & Spanish only), check out our helpful Knowledge Base – it’s packed full of how-to articles featuring handy step-by-step instructions. There are plenty of video tutorials to show you the way, too.

There is a Knowledge Base section for each of our hotel technology products:

SiteMinder Support: How to get in touch with us over Christmas and New Year

• The Channel Manager
• Online Booking Engine (TheBookingButton)
• Website Builder (Canvas)
• Business Intelligence (Insights)
• Global Distribution System (GDS)

You can also chat with us by logging into your product .

If you can’t find what you’re looking for in the help centre, then fill out the Support Form in the Knowledge Base. Feel free to check out our contact page for customer support phone numbers in your region and more details.

Closed – please complete Support Form

New Year’s Eve:  Friday  31st December

English closes at – midnight (AEDT)
Mandarin - 11am - 8pm local time
Thai - 12pm - 8.30pm local time
Indonesian - 11am - 7.30pm local time
Please complete Support Form

New Year’s Day: Saturday 1st January

Closed – please complete Support Form

How to contact SiteMinder support in The Americas

Christmas Eve: Friday  24th December

Closed – please complete Support Form

Closed– please complete Support Form

How to contact SiteMinder support in UK, Europe and Africa

Christmas Eve: Friday  24th December

Closes at 3:00pm GMT time. Please complete Support Form

Christmas Day: Saturday  25th December

Closed – please complete Support Form

Monday the 27th and Tuesday the 28th  of December

English 24/7
German - closed
All other languages operate as normal.
Support Form

New Year’s Eve: Friday 31st December

Closes at 3:00pm GMT time. Please please complete Support Form

New Year’s Day: Saturday 1st January

Closed – please complete Support Form